Terms of Service
Our Services
Black Diamond Freight provides heavy haul, mobile home, and specialized freight transportation services across the United States and Canada. The specific terms of each shipment, including pricing, timeline, and scope of work, will be confirmed in a separate quote or service agreement before the job begins.
Quotes and Pricing
Quotes provided on our website or by our team are estimates based on the information you give us. Final pricing may change if the actual shipment details differ from what was originally provided, such as incorrect weight, dimensions, or distance. We’ll always communicate any pricing changes before moving forward.
Booking and Payment
By booking a shipment with us, you agree to provide accurate information about your cargo, pickup location, and delivery location. Payment terms will be outlined in your service agreement. Late payments may result in delays or additional fees.
Customer Responsibilities
When booking a shipment, you agree to:
Provide accurate information about the cargo being transported
Ensure pickup and delivery sites are accessible for our equipment
Disclose any special handling requirements in advance
Have necessary permits or approvals ready on your end, if applicable
Delays caused by inaccurate information or inaccessible sites may result in additional charges.
Permits and Compliance
For oversized or overweight loads, we handle permit acquisition as part of our service. However, permit approval timelines depend on state, provincial, and federal authorities and are outside our direct control. We are not responsible for delays caused by permitting authorities.
Liability
Black Diamond Freight carries cargo insurance to protect your shipment during transport. Claims for damage or loss must be reported within [Insert Number] days of delivery. Our liability is limited to the terms outlined in our cargo insurance policy and any service agreement signed for your specific shipment.
We are not liable for delays caused by weather, road closures, permitting authorities, or other circumstances outside our reasonable control.
Cancellations
If you need to cancel a scheduled shipment, please notify us as soon as possible. Cancellation fees may apply depending on how much preparation or permitting work has already been completed.
Cross Border Shipments
For shipments between the United States and Canada, customers agree to provide any documentation required for customs clearance. We are not responsible for delays caused by incomplete documentation or customs processing.
Website Use
You agree to use our website only for lawful purposes. You may not use our site to submit false information, attempt to disrupt our systems, or misuse any content found on the site.
Changes to These Terms
We may update these Terms from time to time. Continued use of our website or services after changes are posted means you accept the updated Terms.
Governing Law
These Terms are governed by the laws of [Insert State/Province], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Insert Jurisdiction].